February 2013 | AnswerNow

Creating the Customer WOW! Experience

February 2013

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We have a mission at AnswerNow to make sure we deliver the customer WOW! experience with every contact we make on behalf of our clients. As a trusted part of our customer’s service team, we know how important it is …

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Put your customer at the front of the line in 2013. Every time a contact is made with you or your business, it is a representation of the priority you place on that customer.

Did the customer have to wait …

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does IVR help or hurt the customer experienceModern call centers face a balancing act.┬áSome callers truly need the assistance that only a trained, personable human in a customer service center can provide. At the same time, it may not be efficient to have your helpful agents …