March 2013 | AnswerNow

2013 Contact Center Trends

March 2013


As customer relations become more important for building brand reputations, companies are turning to the rapidly changing answering services industry.

While communication centers used to be seen as limited in their capabilities, they are quickly evolving into a versatile and …


GLENDALE, AZ, March 19, 2013 /24-7PressRelease/Call center services provider, AnswerNow, recently returned from attending the 26th Annual StarTel National User Group (SNUG) conference. This year’s event was held March 3-6, 2013 at the Hyatt Regency Newport Beach, California.…


How do you prioritize your messages on your smart device? Many busy professionals today find that the smart device they use to manage their day-to-day activities is creating more work. Messages come in at lightning speed in every format. People