April 2013 | AnswerNow

Call Center Services: Why Companies Need a Bilingual Provider [VIDEO]

April 2013

In many situations, deciding to outsource your call center services is a wise strategic move to lower costs and improve customer relationships. But you may be missing major opportunities if you don’t consider a bilingual answering service.

According to recent …


Rarely are two providers of answering services alike. To help you compare apples-to-apples, the following 13 questions will create a framework for your evaluation. They’ll also highlight the most important criteria in selecting a true partner for the long-haul.


Businesses are quickly finding out that outsourcing customer service has a significant impact on how both customer service and sales departments function. Creating a positive experience for customers is a top priority for call centers, but there should also be

AnswerNow is committed to creating a WOW experience with every contact. The first step starts with proper engagement through focused listening and qualification of the contacts needs.

Engagement can not be rushed, it requires the trained skill to provide adequate …