July 2014 | AnswerNow

3 Signs You Need Help With Answering Your Phones

July 2014

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3 signs you need help answering your phones

If you are in charge of any part of a business, you understand that customer calls are the lifeblood of your business. From simple questions about hours, to appointment scheduling or emergency requests, phone calls are often the first time …

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The Comcast Call Heard ‘Round The WorldDuring the Revolutionary War, it could take days for news to travel across state lines.  In today’s fast paced world of social media, Ryan Block’s customer service call with Comcast posted on Twitter has become international news overnight.  In today’s …

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9 Reasons Why You Need  A Bilingual Contact Center

A call center that incorporates Spanish-speaking representatives is destined to outperform single language call centers both financially and operationally. According to the latest U.S. Census Bureau estimates, over 52 million Hispanics reside in the U.S., nearly 17 percent of the …