August 2015 | AnswerNow

9 Ways to Increase Employee Efficiency

August 2015

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increase employee efficiencyThe dictionary defines “efficiency” as: the state or quality of being efficient, or able to accomplish something with the least waste of time and effort; competency in performance; accomplishment of or ability to accomplish a job with a minimum expenditure

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Improved Patient ExperienceThere was a time that doctors were considered medical experts with knowledge beyond what the average person possessed. Patients trusted their physician to accurately diagnosis ailments and provide appropriate treatment. Today, patients are proactive consumers. Many people arrive at the …

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7 training methods to improve your call center performanceOne of the worst things call center supervisors can do is nothing.

Though it’s easy to tell your team to keep up the good work every so often, better management consists of helping employees improve their skills. Better-trained, better motivated …

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Creating an atmosphere of trust and professionalism for any business starts with confidence. Customers who experience sloppy service when calling into a business are most likely to associate that business with a less than satisfactory service or product, no matter …

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how to avoid customer service mistakesOne of the best adages of any customer service position is that the customer is always right – even if they aren’t.

Customer call agents should always utilize this approach,  even in situations where customers call in with specific problems …

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3 Ways Call Center Scripts Can Ruin Your Customer Service ExperienceA script can be a useful tool in the proper hands. It can tell those new to the customer service industry, or at least to a particular call center, the basic things to say – and what not to say …

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Over the last couple of years, we have seen explosive popularity and utilization of text messaging among our providers – and for good reason. Text messaging has a number of advantages over the antediluvian alternative: pagers.

However, text messaging popularity, …

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As hard as it is to admit, not everyone is cut out to be a call center employee.

Though most new call center agents can pick up the basics like how to read the correct script, answer simple questions and …