October 2015 | AnswerNow

How to Find a Reputable Medical Answering Service

October 2015

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Answering services are common for a variety of businesses, but medical clinics require something more. The answers to these three questions are critical to determining if the answering service is able to handle your clinic’s medical protocols while ensuring patient …

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While both live and automated systems are used today, one may be a better option for your business than the other. Deciding which service is going to be right for your communication needs can be a hard decision to make, …

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It’s getting to be that time of year again, when the holiday season hits you like a bag full of gifts, and your incoming customer service calls begin to skyrocket. Keeping up with the rush of customers calling in, especially …

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costs to avoid with answering serviceBusinesses choose to work with answering services for numerous reasons, but one of the biggest reasons is to help them cut costs. You can reduce your overhead and at the same time provide consistent, quality service to your customers around-the-clock.…

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bilingual answering serviceDeciding whether or not to hire a bilingual answering service is not a difficult decision. The United States is home to the second largest Spanish-speaking population in the world, and after English, Spanish is spoken more often than any other …

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When operating a business, one of the most important aspects of your business model relies on how well your customer service is delivered. Your agents will deal with a variety of different customers, all with different problems and needs. Knowing …

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3 solutions your answering service must offerWhen searching for an answering service, there are certain ‘must-haves’ on everyone’s lists:

  •        Professional yet personable customer call agents.
  •        The ability to be alert and helpful, whether someone is calling at lunchtime or before dawn.
  •        Being well trained and versatile.