July 2016 | AnswerNow

Looking to the Future of Call Centers

July 2016

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Looking to the Future of Call Centers

The customer service industry is always changing. That means keeping up with new technology and trends. This often results in a fun, fast paced environment, but can also come with its challenges.

Smart businesses need to keep evolving their processes …

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4 reasons why your business needs an answering service

Hiring someone to “keep an eye on the phones” usually seems to become a much lower priority than some of the other critical tasks at hand. But, if you aren’t there when your customers need you, it will be tough …

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We are delighted to announce that for the tenth consecutive year AnswerNow Inc. has been honored with the ATSI Award of Excellence. The Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services, …

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Benefit Your Business With Automated Reminders

To keep up with the competition, every customer and every minute of your day is important. Unfortunately, at one time or another, we have all had a customer or patient who was a no-show. Their reason may vary- whether it …