August 2016 | AnswerNow

4 Essential Multicultural Customer Service Tips

August 2016

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Today’s world is globalized thanks to the wonders of technology. We can talk to people from any continent in real-time. We can even use video technology to speak and see individuals from thousands of miles away. Along with this wondrous …

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For some people, working in the call center industry doesn’t sound all too stimulating. After all, you sometimes have to deal with customers who have some sort of issue or even a complaint. Nevertheless, our agents enjoy helping customers make …

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4 Ways a Help Desk Call Center Can Improve Your Small Business

Help desk call center agents empower small businesses to build strong, long-term relationships. While almost everyone would agree that customer service is mission critical, many small business owners don’t realize how a full service, live answering service influences growth and …