July 2019 | AnswerNow

The impatient consumer and the 24hr call center

July 2019

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Mobile phones, internet shopping, and social media have definitely changed the business world in just a short period of time. Once upon a time, customers had to wait until businesses were open to make an inquiry or a purchase; but

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When you are running a business and trying to increase your recognition and profits, you need to consider your customers’ experience as a whole. There are many seemingly small and unimportant factors that could end up shaping the way your