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The impatient consumer and the 24hr call center

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Mobile phones, internet shopping, and social media have definitely changed the business world in just a short period of time. Once upon a time, customers had to wait until businesses were open to make an inquiry or a purchase; but

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When you are running a business and trying to increase your recognition and profits, you need to consider your customers’ experience as a whole. There are many seemingly small and unimportant factors that could end up shaping the way your

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Regardless of which type of business you’re running, you’re bound to have plenty of competition. In the past, customers had less options and limited resources to find out which companies offered the services that they were looking for. That meant …

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It’s no secret that the way we do business has changed dramatically over the last few decades. Before the internet and social media changed our lives, we simply had to go to a brick-and-mortar store in which we could find …

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In today’s world, small businesses face an unprecedented amount of competition. Brick and mortar shops, online retailers, delivery services, and other businesses make it hard for a small company to stand out and become successful. Regardless of your area of …

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It might seem like a very simple task, but the truth is that taking phone calls is a very important part of most medical practices and businesses’ daily operations. Through telephone calls, you can answer your patients’ inquiries, schedule appointments, …

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When your business is starting out, it can be difficult to find ways to enhance your customer service without breaking the bank. Most of the traditional ways in which you can improve your customer service require hiring dedicated staff, which …

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Have you ever heard about virtual assistants and wondered what the fuss was about? Surely they could never be as effective as having on-site staff, right? In reality, hiring a virtual assistant can deliver many benefits to your business. And …

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If you run a heating, ventilation, and air conditioning company (also known as an HVAC company), you might have never thought about all the benefits that an answering service can have for your business. This is also true for plumbing …

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Making a small business grow and compete with larger companies can seem like a very difficult task. It requires a lot of effort, dedication, and hard work. But if you want your business to grow, you don’t just have to …