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Is an Answering Service a Luxury or Necessity

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Consider this: A customer for an internet service provider is facing an error connecting to the internet and has an important project to complete, a sick patient requires assistance, or a potential customer needs more information on your services. Would …

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Technology has not only transformed the way we live our lives, but it has dramatically changed expectations for service. We live in an era of unparalleled instant gratification. It wasn’t that long ago that you had to go to your …

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It’s one of the oldest methods for providing customer service. The call center has a storied history that starts in the 1950’s even though the term “call center” wasn’t in use until 1983. Initially, these types of services were used

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According to the Pew Research Center, Americans are more racially and ethnically diverse than ever before. This trend is predicted to continue with fervor. “By 2055,” the Pew Research Center explains, “the U.S. will not have a single racial or

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For a growing and established businesses alike, finding ways to cut costs and boost growth is essential to keeping your company afloat. If you’re not thinking about ways to streamline operational procedures and improve the bottom line, you could be …

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We all know that first impressions are important, whether it’s an in-person interaction or a simple phone call. This goes double for businesses. No matter what type of work you do, answering calls promptly and courteously is an absolute must

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An answering service can do a lot to alleviate telephone traffic and wasted time in your practice, giving your staff the time they need to properly interact with patients in-office. However, you need to work cooperatively with call center operators

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An answering service can do a lot to alleviate telephone traffic and wasted time in your practice, giving your staff the time they need to properly interact with patients in-office. However, you need to work cooperatively with call center operators

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The Phoenix housing market is one of the worst in the country for foreclosures, with over 100,000 vacant homes currently in the valley (source: azcentral.com). That’s 100,000 families who need a new place to live. This means rental properties are …

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It’s a challenging time for call centers. Customers increasingly want their problems solved quickly and automatically via mobile-optimized interfaces, but we’ve found that they also still want human interaction when dealing with issues with their products and services. How can …