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Modern culture: Expecting instant gratification

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It’s no secret that the way we do business has changed dramatically over the last few decades. Before the internet and social media changed our lives, we simply had to go to a brick-and-mortar store in which we could find …

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In today’s world, small businesses face an unprecedented amount of competition. Brick and mortar shops, online retailers, delivery services, and other businesses make it hard for a small company to stand out and become successful. Regardless of your area of …

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It might seem like a very simple task, but the truth is that taking phone calls is a very important part of most medical practices and businesses’ daily operations. Through telephone calls, you can answer your patients’ inquiries, schedule appointments, …

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When your business is starting out, it can be difficult to find ways to enhance your customer service without breaking the bank. Most of the traditional ways in which you can improve your customer service require hiring dedicated staff, which …

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Have you ever heard about virtual assistants and wondered what the fuss was about? Surely they could never be as effective as having on-site staff, right? In reality, hiring a virtual assistant can deliver many benefits to your business. And …

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If you run a heating, ventilation, and air conditioning company (also known as an HVAC company), you might have never thought about all the benefits that an answering service can have for your business. This is also true for plumbing …

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Making a small business grow and compete with larger companies can seem like a very difficult task. It requires a lot of effort, dedication, and hard work. But if you want your business to grow, you don’t just have to …

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As different industries become more specialized and new technologies become available, the market gets more and more competitive. Regardless of your field of expertise, it’s much harder to get new clients and maintain customer loyalty now than it was decades …

“Recession” is quite probably every business owner’s most dreaded word. During a recession, many businesses – big or small – can fall prey to the economic crisis. However, taking smart decisions to reduce your operational costs and boost your revenue …

Everyone knows that physicians face medical emergencies and unexpected situations on a daily basis. That’s why having 24/7 availability is so important in the healthcare industry these days. From having someone to answer patients’ doubts to being able to schedule …