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The Top 5 Answering Service Blog Posts of 2016

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top 5 answering service blog postsIn 2016 we’ve produced over 35 blog posts. Since you might have missed a few, we’ve decided to gather a list of our
most  viewed blog posts for this year. We feel that it is the perfect way to look …

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If you’re looking for a way to reach more customers with your business, you can start by embracing the fact that English is not the only language spoken in the United States. In fact, the United States now has more …

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how property management companies can benefit from call centersThe best property management companies know that the whole staff always needs to be ready for anything. After all, you might be the first person a tenant calls you when something goes south, everything from unexpected plumbing disasters to discussions …

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customer retention statsWhen operating in a customer service environment, knowing your customer and how to retain them is key. With so many different options available to your competitors, having a blueprint on what NOT to do can make a tremendous difference in …

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Changing Landscape of Medical Customer ServiceModern medicine has some strange paradoxes. Physicians are genuinely eager to help people, but they’re busier than ever, some seeing as many as 15-20 patients a day, and averaging 15 minutes for each visit. This seems to be the minimum …

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Outsource Customer Service, or Keep It In-House?Businesses of all sizes are constantly working on ways to differentiate themselves from their competitors. One way you can stand out in your industry is by providing your customers with a high level of customer service. Although providing top-notch customer …

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3 Ways that Call Centers Reduce Customer Churn and Save ProfitsWhen developing customer support systems, having the right customer service team in place is one of the most important elements of the process. They are the first impression of your company, and can have a huge impact on whether or …

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4 secrets to improving call center productivityEvery customer call center can get a little better – or even a lot better. New employees should always be learning methods to improve their techniques, while veteran employees should continue to hone their abilities and build experience to help …

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Customer service is a given for any business with consumers. However, most businesses fail to realize that well-honed customer service increases sales. Here are just a few statistics to consider:4 Tips for Increasing Sales with Customer Service

  • 86% will pay more for great customer service
  • 40% will
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Today’s world is globalized thanks to the wonders of technology. We can talk to people from any continent in real-time. We can even use video technology to speak and see individuals from thousands of miles away. Along with this wondrous …