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Is a Virtual Receptionist Right for My Company?

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is virtual receptionist right for my companyvirtual receptionist is a person who can answer your company’s main telephone from a call center or other facility. He or she can respond to questions about your business, redirect calls as necessary, schedule appointments and much more.

Because …

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the right time to upgrade to an answering servicePersonal contact matters, especially in business. Consider for a minute that roughly 80 percent of business communications are done by phone, and without someone available to keep up with call volume you are missing out on potential clients.

In fact, …

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what to look for in a medical answering serviceAs your medical practice continues to grow, there may come a point where you need to hire additional staff or look at partnering with an answering service to assist your office. Whether this extra support is required to yield your …

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How To Capture Leads with Your Call Center ServiceLead generation is a vital function for any business today. In many industries, generating leads is a necessary first step in the sales process, which means that neglecting lead generation can create a sales slump that could spell disaster for …

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top 5 answering service blog postsIn 2016 we’ve produced over 35 blog posts. Since you might have missed a few, we’ve decided to gather a list of our
most  viewed blog posts for this year. We feel that it is the perfect way to look …

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If you’re looking for a way to reach more customers with your business, you can start by embracing the fact that English is not the only language spoken in the United States. In fact, the United States now has more …

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how property management companies can benefit from call centersThe best property management companies know that the whole staff always needs to be ready for anything. After all, you might be the first person a tenant calls you when something goes south, everything from unexpected plumbing disasters to discussions …

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customer retention statsWhen operating in a customer service environment, knowing your customer and how to retain them is key. With so many different options available to your competitors, having a blueprint on what NOT to do can make a tremendous difference in …

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Changing Landscape of Medical Customer ServiceModern medicine has some strange paradoxes. Physicians are genuinely eager to help people, but they’re busier than ever, some seeing as many as 15-20 patients a day, and averaging 15 minutes for each visit. This seems to be the minimum …

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Outsource Customer Service, or Keep It In-House?Businesses of all sizes are constantly working on ways to differentiate themselves from their competitors. One way you can stand out in your industry is by providing your customers with a high level of customer service. Although providing top-notch customer …