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3 Ways that Call Centers Reduce Customer Churn and Save Profits

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3 Ways that Call Centers Reduce Customer Churn and Save ProfitsWhen developing customer support systems, having the right customer service team in place is one of the most important elements of the process. They are the first impression of your company, and can have a huge impact on whether or …

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4 secrets to improving call center productivityEvery customer call center can get a little better – or even a lot better. New employees should always be learning methods to improve their techniques, while veteran employees should continue to hone their abilities and build experience to help …

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Customer service is a given for any business with consumers. However, most businesses fail to realize that well-honed customer service increases sales. Here are just a few statistics to consider:4 Tips for Increasing Sales with Customer Service

  • 86% will pay more for great customer service
  • 40% will
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Today’s world is globalized thanks to the wonders of technology. We can talk to people from any continent in real-time. We can even use video technology to speak and see individuals from thousands of miles away. Along with this wondrous …

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For some people, working in the call center industry doesn’t sound all too stimulating. After all, you sometimes have to deal with customers who have some sort of issue or even a complaint. Nevertheless, our agents enjoy helping customers make …

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4 Ways a Help Desk Call Center Can Improve Your Small Business

Help desk call center agents empower small businesses to build strong, long-term relationships. While almost everyone would agree that customer service is mission critical, many small business owners don’t realize how a full service, live answering service influences growth and …

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Looking to the Future of Call Centers

The customer service industry is always changing. That means keeping up with new technology and trends. This often results in a fun, fast paced environment, but can also come with its challenges.

Smart businesses need to keep evolving their processes …

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4 reasons why your business needs an answering service

Hiring someone to “keep an eye on the phones” usually seems to become a much lower priority than some of the other critical tasks at hand. But, if you aren’t there when your customers need you, it will be tough …

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We are delighted to announce that for the tenth consecutive year AnswerNow Inc. has been honored with the ATSI Award of Excellence. The Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services, …

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Benefit Your Business With Automated Reminders

To keep up with the competition, every customer and every minute of your day is important. Unfortunately, at one time or another, we have all had a customer or patient who was a no-show. Their reason may vary- whether it …