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Automated reminders: the money saver that is often overlooked

It’s often repeated that “time is money”, and with good reason. When you’re trying to expand your business, increase profits, and attract new customers,...

3 Reasons why disaster response is critical for medical providers

Depending on the area where your medical practice operates, you could be vulnerable to different types of natural disasters. Certain areas are prone to...

3 reasons why answering service scripts kill customer service and hurt retention

It’s not uncommon for businesses to create a phone call script for their customer service agents to follow. There are many different opinions on...

5 Customer Service Tips for a multicultural client base

Modern technologies such as the telephone, the internet, and social media have rapidly globalized business and other ventures. A few decades ago, a small...

7 Tasks to outsource to an answering service

It can be easy to think that virtual answering services and call centers will simply answer your calls. After all, it’s in the name,...

Virtual receptionists: Are they the future of businesses first point of contact?

When someone decides to contact your business, who is the first person they encounter? Do they have to call your front desk staff, send...

The impatient consumer and the 24hr call center

Mobile phones, internet shopping, and social media have definitely changed the business world in just a short period of time. Once upon a time,...

Is Now The Right Time to Upgrade to an Answering Service?

Personal contact matters, especially in business. Consider for a minute that roughly 80 percent of business communications are done by phone, and without someone...

How a friendly receptionist can improve your customer retention

When you are running a business and trying to increase your recognition and profits, you need to consider your customers’ experience as a whole....

Why outsourcing your calls could increase your conversion rate

Regardless of which type of business you’re running, you’re bound to have plenty of competition. In the past, customers had less options and limited...
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