Call Center Facts Archives | AnswerNow

The History of the Modern Day Call Center

Category: Call Center Facts

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It’s one of the oldest methods for providing customer service. The call center has a storied history that starts in the 1950’s even though the term “call center” wasn’t in use until 1983. Initially, these types of services were used

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skills working in a call centerYour professional career depends on the many skills you learn along the way. By working as a call center agent, you gain several skills in dealing with people, communicating effectively and handling a business. While you may not remain in …

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Androids and iPhone’s, believe it or not, are still new, even though we probably can’t think of a time before them. Does anyone remember the first Motorola cell phone? Better yet, does anyone remember when the first telephone was invented? …

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El estigma está ahí; centros de llamadas tienes una mala reputación de ser un trabajo de micro-administrado, con empleados descontentos y el mal café. Se presenta especialmente el aburrimiento, incluso mordaz, la voz en la línea que no le interesa …