Customer Service Archives | AnswerNow

7 Alarming Customer Service Stats on Customer Retention

Category: Customer Service

0

customer retention statsWhen operating in a customer service environment, knowing your customer and how to retain them is key. With so many different options available to your competitors, having a blueprint on what NOT to do can make a tremendous difference in …

0

Outsource Customer Service, or Keep It In-House?Businesses of all sizes are constantly working on ways to differentiate themselves from their competitors. One way you can stand out in your industry is by providing your customers with a high level of customer service. Although providing top-notch customer …

0

Customer service is a given for any business with consumers. However, most businesses fail to realize that well-honed customer service increases sales. Here are just a few statistics to consider:4 Tips for Increasing Sales with Customer Service

  • 86% will pay more for great customer service
  • 40% will
0

Today’s world is globalized thanks to the wonders of technology. We can talk to people from any continent in real-time. We can even use video technology to speak and see individuals from thousands of miles away. Along with this wondrous …

0

5 Tips for Winning Customer LoyaltyWhen selling a product or service that hundreds, if not thousands of individuals interact with on a daily basis, mistakes are unavoidable. Unfortunately, in today’s world of social media, every mistake or misunderstanding can find plenty of sympathy from an …

0

The Secret to Enhancing Your Customer Service EfficiencyWhile most of your employees are probably fully capable of carrying out a phone conversation, it is important to recognize that there is a difference between talking on the phone, and effectively communicating with callers and helping them solve problems, …

0

Customer Service in the 21st Century Has Evolved and Millennials Are the Driving ForceThe differences between the turns of the 20th and 21st century are striking. Whereas the early 1900s saw the start of the industrial revolution where automobiles were still a novelty, we are now using smartphones to handle our banking and …

0

how to improve your customer serviceCompanies want to have the best customer service center possible. After all, customer service is the main line that connects your business to your customers when they need your assistance the most. While your customer reps may be doing a …

0

8 customer service tipsWe’ll cover 8 customer service tips and quotes from industry leaders that will hopefully inspire you to improve your customer service this year.

Many businesses don’t realize the important role that great customer service plays in their success or failure.

0

How does your business handle customer service? Do you have a set procedure for dealing with incoming calls, or do you operate on the fly? If 5 tips to better customer serviceyou have a system for directing calls, chances are you haven’t updated the process …