Medical Answering Services Archives | AnswerNow

What To Look For in a Medical Answering Service

Category: Medical Answering Services

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what to look for in a medical answering serviceAs your medical practice continues to grow, there may come a point where you need to hire additional staff or look at partnering with an answering service to assist your office. Whether this extra support is required to yield your …

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Changing Landscape of Medical Customer ServiceModern medicine has some strange paradoxes. Physicians are genuinely eager to help people, but they’re busier than ever, some seeing as many as 15-20 patients a day, and averaging 15 minutes for each visit. This seems to be the minimum …

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Do you start off the day with a full schedule, and then before you know it, you have major gaps due to no-shows? A study by the MGMA estimates that most medical practices average between a 5-7% no-show rate. Regardless …

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Your patients are your bread and butter, but handling their needs efficiently can be a tricky endeavor. You need to have a system in place that allows you to handle patient calls, both incoming and outgoing, effectively. Successful patient communication

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Answering services are common for a variety of businesses, but medical clinics require something more. The answers to these three questions are critical to determining if the answering service is able to handle your clinic’s medical protocols while ensuring patient …

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Improved Patient ExperienceThere was a time that doctors were considered medical experts with knowledge beyond what the average person possessed. Patients trusted their physician to accurately diagnosis ailments and provide appropriate treatment. Today, patients are proactive consumers. Many people arrive at the …

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Over the last couple of years, we have seen explosive popularity and utilization of text messaging among our providers – and for good reason. Text messaging has a number of advantages over the antediluvian alternative: pagers.

However, text messaging popularity, …

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Call Center Benefits for the Healthcare IndustryThe healthcare industry can directly benefit from utilizing call center solutions in a number of ways. With so much call traffic on an inbound and outbound level, having a call center may be the best option.

With so many rules …

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how new hipaa regulations impact medical answering servicesWith all that’s at stake, you need to know how recent HIPAA updates will affect your healthcare organization. Specifically, how the new regulations will impact your electronic communications containing Protected Health Information.

Our new white paper, “How New HIPAA Regulations

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How HIPPA Regulations Affect Your Medical Answering ServicesYou need to know how the recent updates to the Health Insurance Portability & Accountability Act of 1996 (known as HIPAA) will affect your medical answering services. This major update strengthened privacy and security of Protected Health Information (PHI).…