A large majority of business relationships that go astray can be linked back to poor customer service. New research reveals that say customer service is important to them when choosing a brand and forming loyalty with it.
Unfortunately, miscommunication and bad customer service can happen at any point during the business relationship.
Change the way you communicate with your customers this year! Find out why it’s time to utilize a 24/7 answering service.
In today’s digital era, if people are taking the time to pick up the phone and call a business it’s most likely because they want to speak with a live representative, not a voicemail. 81% of consumers use the phone on a regular basis as their preferred customer service channel.
By partnering with an answering service, friendly and knowledgeable agents are available 24/7 to answer your callers’ questions, provide additional information or at least provide them with the next step in the process. This eliminates any confusion or frustration and provides your caller with relief knowing they are being taken care of.
With the help of an answering service, you have trained customer service professionals available when you need them the most. Since missed spelled names and capturing incorrect data doesn’t reflect well on your company, answering service agents can help ensure completeness and accuracy.
Also, with voicemail, listening to messages not only takes up valuable time, but callers can be hard to understand and important information can be missed. That’s if they decide to leave a message. 80 percent of callers sent to voicemail do not leave messages because they don’ think they’ll even be heard. Missed calls are missed opportunities, and sometimes you don’t get a second chance.
Save Time & Be More Productive
Communication is vital for the success of any business; you must communicate with customers, prospects, vendors, and more. However, at the end of the day, phone calls can also be interruptions. Luckily, there is a better way to handle your communication needs. You can work with an answering service on how to prioritize certain call types, weed out sales and telemarketing calls, and map out the customer journey. This will minimize the number of unproductive calls you handle allowing you and your staff to focus your attention on the revenue generating calls and tasks.
Your customers should be cared for with urgency and provided superior service any time, day or night, and you can ensure this by putting your customer service needs in the right hands. Put your customers first this year by utilizing an answering service like AnswerNow. Whether you need help desk, automated services, or order processing we will have you covered. Contact us today to find out more about our 24 hour answering service!