5 Ways to improve employee attendance

Running a successful business while keeping a happy and efficient work environment for your employees can require a delicate balancing act. Employees are undoubtedly one of the greatest assets that any company can have, but there are also factors that can lead to poor performance and an unpleasant work environment. Employee attendance is one of the factors that can have...

3 Benefits to outsourcing your call answering services

When you’re trying to run a business, it can be difficult to allocate your budget adequately to ensure that all your bases are covered, but without breaking the bank. It’s important to be able to provide great customer service as your business grows, but bills and expenses can add up quickly, making it more difficult for your business to thrive...

Live answering services for your 24/7 business

Trying to offer around-the-clock customer service can be a big challenge when you are running a small or medium sized business. Thinking about setting up an on-site call center that can operate 24/7 is out of most businesses’ budgets, but that doesn’t mean that you can overlook your customers’ requirements. Now more than ever, 24/7 customer service is an absolute...

4 Benefits of offering 24 hour customer service

Unless you work in a field that offers emergency services, you may have never thought of offering 24-hour customer service. And if your business is currently doing well, you may not even think that this is a necessity. But thinking this way can be a big mistake for your business. In these modern days, clients have gotten used to receiving...

4 Reasons why your client retention may be suffering

One of the primary goals of any business owner or manager is to attain a high level of customer retention. Regardless of which market you specialize in, you want customers to come back to your business when they require the services that you offer again. Customer retention is a business’ ability to turn one-time customers into repeat buyers, meaning...

Traditional business models in light of the 24 hour call center

For business owners or managers who run traditional businesses, it can be a bit more difficult to accept the need to incorporate modern technologies into your everyday operations. However, ignoring the need for current advancements can put your business at a serious disadvantage against your competitors. We can practically hear you thinking: “But if I run a brick-and-mortar traditional business,...

The now generation and 24 hour service

Depending on the type of business you run, it may be difficult to grasp exactly why you need to offer 24/7 service to your customers. After all, if you don’t ship orders through the night, don’t take emergency calls, and don’t have workers covering shifts for possible emerging situations, you may feel like your business will be just fine working...

How call centers can help your business in the age of contactless service

In recent years, technological advancements have revolutionized the field of customer service. Customers have shifted their expectations from having to wait hours on hold until an operator was able to take their call to requiring an instant response and speedy solutions to any issues that may arise during the purchase process. Additionally, a significant portion of online customers have started...

3 reasons why an answering service helps manage your call flow during the holidays

For many people around the world, the holidays are usually one of the best times of the year. Regardless of the country that you live in or the work that you do, the holidays provide a wonderful opportunity to take a well-earned break from work and enjoy some quality time with your loved ones. But when you're the one in...

Choosing a good call center — and why going cheap can cost you more...

So you have finally decided to take the next step to improve your business’ customer service — you’re going to take the plunge and hire a virtual answering service. Congratulations! You’ve made a choice that will help you consolidate an amazing customer service department, provide around-the-clock care to your clients, and improve your business’ image and reputation; all while...

Recent Posts

5 Ways to improve employee attendance

Running a successful business while keeping a happy and efficient work environment for your employees can require a delicate balancing act. Employees are undoubtedly...