4 Reasons why your client retention may be suffering

One of the primary goals of any business owner or manager is to attain a high level of customer retention. Regardless of which market you specialize in, you want customers to come back to your business when they require the services that you offer again. Customer retention is a business’ ability to turn one-time customers into repeat buyers, meaning...

Traditional business models in light of the 24 hour call center

For business owners or managers who run traditional businesses, it can be a bit more difficult to accept the need to incorporate modern technologies into your everyday operations. However, ignoring the need for current advancements can put your business at a serious disadvantage against your competitors. We can practically hear you thinking: “But if I run a brick-and-mortar traditional business,...

The now generation and 24 hour service

Depending on the type of business you run, it may be difficult to grasp exactly why you need to offer 24/7 service to your customers. After all, if you don’t ship orders through the night, don’t take emergency calls, and don’t have workers covering shifts for possible emerging situations, you may feel like your business will be just fine working...

How call centers can help your business in the age of contactless service

In recent years, technological advancements have revolutionized the field of customer service. Customers have shifted their expectations from having to wait hours on hold until an operator was able to take their call to requiring an instant response and speedy solutions to any issues that may arise during the purchase process. Additionally, a significant portion of online customers have started...

3 reasons why an answering service helps manage your call flow during the holidays

For many people around the world, the holidays are usually one of the best times of the year. Regardless of the country that you live in or the work that you do, the holidays provide a wonderful opportunity to take a well-earned break from work and enjoy some quality time with your loved ones. But when you're the one in...

Choosing a good call center — and why going cheap can cost you more...

So you have finally decided to take the next step to improve your business’ customer service — you’re going to take the plunge and hire a virtual answering service. Congratulations! You’ve made a choice that will help you consolidate an amazing customer service department, provide around-the-clock care to your clients, and improve your business’ image and reputation; all while...

How answering services help you handle overflow call volume

We all know the scene: a busy office with staff running everywhere from one task to the next, trying to take care of every customer and keep everything under control. Meanwhile, the phone rings, rings, rings, and rings incessantly, until it finally stops ringing before anyone is able to pick up the phone call. On the other side of...

Why sales lead conversion is tied to speed of response

Your lead conversion rate, also known as sales conversion rate or lead-to-customer rate, is the percentage of leads that your business turns into actual sales. There are many different factors that play a role in determining a business’ sales lead-to-customer rate, and the speed with which you respond to inquiries is probably one of the most important ones, and...

Beating The Competition By Operating 24/7

The world is completely different now than it was a mere decade ago, and all it takes is a quick look around us to realize this fact. The internet, fast connectivity, smartphones, mobile apps, social media, and websites are just a few of the technological innovations that have changed the way businesses need to operate in order to keep...

Why disaster preparedness planning is crucial for every business

Any type of business is susceptible to emergencies. And as 2020 and the COVID-19 pandemic have shown us, the future is unpredictable and our plans can change at any time. But if you are running a small business, keeping an updated disaster preparedness plan can help you be ready for when the next unexpected event takes place. It can...

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4 Reasons why your client retention may be suffering

One of the primary goals of any business owner or manager is to attain a high level of customer retention. Regardless of which market...