How answering services help you handle overflow call volume

We all know the scene: a busy office with staff running everywhere from one task to the next, trying to take care of every customer and keep everything under control. Meanwhile, the phone rings, rings, rings, and rings incessantly, until it finally stops ringing before anyone is able to pick up the phone call. On the other side of...

Why sales lead conversion is tied to speed of response

Your lead conversion rate, also known as sales conversion rate or lead-to-customer rate, is the percentage of leads that your business turns into actual sales. There are many different factors that play a role in determining a business’ sales lead-to-customer rate, and the speed with which you respond to inquiries is probably one of the most important ones, and...

Beating The Competition By Operating 24/7

The world is completely different now than it was a mere decade ago, and all it takes is a quick look around us to realize this fact. The internet, fast connectivity, smartphones, mobile apps, social media, and websites are just a few of the technological innovations that have changed the way businesses need to operate in order to keep...

Why disaster preparedness planning is crucial for every business

Any type of business is susceptible to emergencies. And as 2020 and the COVID-19 pandemic have shown us, the future is unpredictable and our plans can change at any time. But if you are running a small business, keeping an updated disaster preparedness plan can help you be ready for when the next unexpected event takes place. It can...

The advantages of 24-hour availability

Depending on the type of business you are running, you may not have given much thought to the advantages that 24/7 availability can provide. The idea of offering around the clock customer service may seem too complicated, expensive, or simply not a viable option for your business. This prospect can seem particularly difficult if you are running a small...

How your business can operate ’round the clock

Just a few short decades ago, businesses didn’t have to find ways to stay open and available to their customers 24 hours a day, 365 days a year. But times change rapidly, and businesses must adapt to new innovations all the time.  New means of communication, such as mobile phones and the internet have given way to online shopping, social...

3 ways using a call center will improve your customer retention

For many businesses, keeping customers is a much harder task than attracting new ones. But for a business to thrive, it is incredibly important to build a strong and loyal customer base that will continue to choose your business over the years and recommend it to others, as well.  Being able to retain customers can help business create a pristine...

How ordering by phone has evolved

Throughout history, sellers have continuously strived to find new, effective, and innovative ways to advertise their products and improve their services. Many of the selling methods that we now consider to be old-fashioned and outdated were actually incredibly clever and original when they were created — and in some cases, they date back to hundreds of years ago. Despite the...

The age of Instant gratification and the need for 24hr service

Not that long ago, internet shopping and social media marketing didn’t exist. If a customer thought of something to purchase late at night, they had to wait until the next business day to be able to get it. And people certainly didn’t expect businesses to pick up the phone during the holidays or after their office hours were over. However,...

3 Surprising Businesses who need an answering service

Let’s be honest: most types of businesses and organizations can struggle when their phone lines are busy. Regardless of which type of business you’re running, communicating with your callers can set the tone for many different transactions and interactions.  There are some businesses that have a more obvious need for good customer service. Healthcare industries, sales, emergency services, and even...

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How answering services help you handle overflow call volume

We all know the scene: a busy office with staff running everywhere from one task to the next, trying to take care of every...