Hi-tech customers want instant service

Modern technologies have changed everyone’s lives, even if we’re not always aware of the extent of these changes. And although medicine and healthcare are still focused on caring for patients, the methods that are used in the health industry to achieve this are constantly changing and become more tech-oriented. E-health and telemedicine apps and services are growing in popularity each...

4 ways a virtual receptionist can benefit your business during the holidays

For some businesses, the holidays can be the busiest time of the year. Many people purchase gifts, make home repairs, book travel accommodations, and take advantage of sales during the holiday season. Many different types of businesses can experience increased profits during the holiday season. But in order to do so, you must be prepared to work through the holidays...

Automated reminders: the money saver that is often overlooked

It’s often repeated that “time is money”, and with good reason. When you’re trying to expand your business, increase profits, and attract new customers, every moment matters. A missed appointment can result in wasted time and lost profits, which can have a profoundly negative effect on your business and bottom line. It’s not uncommon for customers to forget about an...
3 Reasons why disaster response is critical for medical providers

3 Reasons why disaster response is critical for medical providers

Depending on the area where your medical practice operates, you could be vulnerable to different types of natural disasters. Certain areas are prone to earthquakes or wildfires, whereas other locations must deal with the effects of the hurricane season every year.  Even places that don’t usually suffer from natural disasters could experience an abnormally intense rainy season, floods, or blizzards,...
3 reasons why answering service scripts kill customer service and hurt retention

3 reasons why answering service scripts kill customer service and hurt retention

It’s not uncommon for businesses to create a phone call script for their customer service agents to follow. There are many different opinions on call scripting, and it tends to be a divisive topic. Even large and successful companies have been known to use call scripting, but that doesn’t necessarily mean that it’s the best strategy for your customer...
5 Customer Service Tips for a multicultural client base

5 Customer Service Tips for a multicultural client base

Modern technologies such as the telephone, the internet, and social media have rapidly globalized business and other ventures. A few decades ago, a small business was likely to have a customer based comprised mostly of people who lived or worked nearby. But now, any type of business is expected to handle international customers and to be able to provide...
7 Tasks to outsource to an answering service

7 Tasks to outsource to an answering service

It can be easy to think that virtual answering services and call centers will simply answer your calls. After all, it’s in the name, right? A virtual answering service can actually do much more than simply answer phone calls. Taking calls is, of course, part of their duties. But you can customize your virtual call center so that they take...
Virtual receptionists: Are they the future of businesses first point of contact?

Virtual receptionists: Are they the future of businesses first point of contact?

When someone decides to contact your business, who is the first person they encounter? Do they have to call your front desk staff, send an email, or contact you through social media? The first point of contact is basically the first opportunity that a potential customer has to get acquainted with your business. The first point of contact determines the...
impatient consumer and the 24hr call center

The impatient consumer and the 24hr call center

Mobile phones, internet shopping, and social media have definitely changed the business world in just a short period of time. Once upon a time, customers had to wait until businesses were open to make an inquiry or a purchase; but now, online shopping methods have created the expectation of instant customer service. As the pace of everyday life becomes faster...
Is Now The Right Time to Upgrade to an Answering Service

Is Now The Right Time to Upgrade to an Answering Service?

Personal contact matters, especially in business. Consider for a minute that roughly 80 percent of business communications are done by phone, and without someone available to keep up with call volume you are missing out on potential clients. In fact, over 75 percent of callers will hang up if their call goes to voicemail. That's a lot of lost leads!...

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Hi-tech customers want instant service

Modern technologies have changed everyone’s lives, even if we’re not always aware of the extent of these changes. And although medicine and healthcare are...