5 Customer Service Tips for a multicultural client base

5 Customer Service Tips for a multicultural client base

Modern technologies such as the telephone, the internet, and social media have rapidly globalized business and other ventures. A few decades ago, a small business was likely to have a customer based comprised mostly of people who lived or worked nearby. But now, any type of business is expected to handle international customers and to be able to provide...
7 Tasks to outsource to an answering service

7 Tasks to outsource to an answering service

It can be easy to think that virtual answering services and call centers will simply answer your calls. After all, it’s in the name, right? A virtual answering service can actually do much more than simply answer phone calls. Taking calls is, of course, part of their duties. But you can customize your virtual call center so that they take...
Virtual receptionists: Are they the future of businesses first point of contact?

Virtual receptionists: Are they the future of businesses first point of contact?

When someone decides to contact your business, who is the first person they encounter? Do they have to call your front desk staff, send an email, or contact you through social media? The first point of contact is basically the first opportunity that a potential customer has to get acquainted with your business. The first point of contact determines the...
impatient consumer and the 24hr call center

The impatient consumer and the 24hr call center

Mobile phones, internet shopping, and social media have definitely changed the business world in just a short period of time. Once upon a time, customers had to wait until businesses were open to make an inquiry or a purchase; but now, online shopping methods have created the expectation of instant customer service. As the pace of everyday life becomes faster...
Is Now The Right Time to Upgrade to an Answering Service

Is Now The Right Time to Upgrade to an Answering Service?

Personal contact matters, especially in business. Consider for a minute that roughly 80 percent of business communications are done by phone, and without someone available to keep up with call volume you are missing out on potential clients. In fact, over 75 percent of callers will hang up if their call goes to voicemail. That's a lot of lost leads!...
How a friendly receptionist can improve your customer retention

How a friendly receptionist can improve your customer retention

When you are running a business and trying to increase your recognition and profits, you need to consider your customers’ experience as a whole. There are many seemingly small and unimportant factors that could end up shaping the way your clients perceive your business, and eventually, decrease or increase your customer retention. Even if you are offering competitive prices, innovative...
Why outsourcing your calls could increase your conversion rate

Why outsourcing your calls could increase your conversion rate

Regardless of which type of business you’re running, you’re bound to have plenty of competition. In the past, customers had less options and limited resources to find out which companies offered the services that they were looking for. That meant that most small businesses had a small but solid customer base and didn’t have to worry too much about...
Modern culture: Expecting instant gratification

Modern culture: Expecting instant gratification

It’s no secret that the way we do business has changed dramatically over the last few decades. Before the internet and social media changed our lives, we simply had to go to a brick-and-mortar store in which we could find the product we needed and make a purchase. If you didn’t know where to find something, you’d simply look...
How call centers can improve your reputation

How call centers can improve your reputation

In today’s world, small businesses face an unprecedented amount of competition. Brick and mortar shops, online retailers, delivery services, and other businesses make it hard for a small company to stand out and become successful. Regardless of your area of specialty, it’s very likely that there dozens of companies offering services and products that are similar to yours. But that...
Understanding the importance of phone etiquette

Understanding the importance of phone etiquette

It might seem like a very simple task, but the truth is that taking phone calls is a very important part of most medical practices and businesses’ daily operations. Through telephone calls, you can answer your patients’ inquiries, schedule appointments, check up on providers, and handle bill collections. Most customer experiences begin with a phone call. Maybe a potential...

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5 Customer Service Tips for a multicultural client base

5 Customer Service Tips for a multicultural client base

Modern technologies such as the telephone, the internet, and social media have rapidly globalized business and other ventures. A few decades ago, a small...