Despite the fact that online customer service has become the new normal, telephone customer service is still a valuable asset. Having good telephone attention can distinguish your business from the competition, increase customer satisfaction and retention rates,  A business phone call can be a great way for a company to engage with their customers and prospects. But if the call...

There are many reasons why outsourcing phone calls has become such a popular option in recent years, but some of the main reasons include steady customer service, cost savings, and increased efficiency in your operations. When you outsource your phone calls, you are delegating that task to another provider. This frees up your own employees to focus on other tasks...

It's not uncommon to see an increase in overflow calls during times of increased call volume. Overflow call volume simply refers to calls that can't be answered by the staff members who are available at that moment. But what exactly causes this increase in overflow calls? What leads to increased overflow call volume? There are a few things that can lead...

Outsourcing an answering service for your medical practice can seem like an overwhelming task at first. After all, there are many different options available and you may struggle to choose the right one to make sure that it benefits your practice and helps maximize your efficiency. So how are you supposed to choose? Keep reading to learn some tips on...

There are many reasons why you should consider outsourcing your call centers — and more specifically, outsourcing them to Phoenix, Arizona. But for now, let’s cover just three of the main reasons why you should consider taking the leap and hiring a virtual answering service based in Phoenix. #1. Easy access to bilingual operators Over the past few decades, the percentage...

Phoenix, Arizona, probably isn’t the first place that comes to mind when you think of natural disasters. The city has a privileged geographical position that protects it from many natural disasters, such as earthquakes, hurricanes, wildfires, and tsunamis. That gives the city an advantage when it comes to business planning and disaster preparedness. But how can this help your own...

For thousands of years, business was conducted in a very similar way: at brick-and-mortar shops or markets that only opened during specific hours of the day. If you were unable to get to the shops during these hours, you knew that you simply had to wait until the next day to acquire the goods that you were shopping for. But...

In this day and age, your professional image is one of the most important factors that you need to keep under control. It’s very easy to find information about any business online, and while a good image can boost your business and increase your customer base, a bad image can do the opposite and harm your bottom line. There are...

Running a successful business while keeping a happy and efficient work environment for your employees can require a delicate balancing act. Employees are undoubtedly one of the greatest assets that any company can have, but there are also factors that can lead to poor performance and an unpleasant work environment. Employee attendance is one of the factors that can have...

When you’re trying to run a business, it can be difficult to allocate your budget adequately to ensure that all your bases are covered, but without breaking the bank. It’s important to be able to provide great customer service as your business grows, but bills and expenses can add up quickly, making it more difficult for your business to thrive...