When working with a nonprofit organization, you have a lot on your plate. You are responsible for managing a group of individuals, applying for grants, fundraising and marketing. The last thing you want to do is be held back from doing your job due to call demands. That is where a nonprofit call center comes into the scene. Call centers will help your nonprofit ease the burden of dealing with incoming phone calls, while maintaining a professional stance when dealing with donors, volunteers and business owners.
Handling donor and donation calls
As a nonprofit, you are not in the business of making money. Your nonprofit relies on the donations of individuals and groups in order to meet your charitable goals. In order to receive these donations, and to communicate with potential and existing donors, you need to have a 24/7 phone service. Call centers offer exceptional service when you are out of the office or busy dealing with business matters. These customer service agents also provide a professional atmosphere for individuals and business owners who are calling in with hopes of donating to your nonprofit.
Speaking to volunteers
A nonprofit organization depends on the valuable efforts of volunteers. This is the nature of nonprofit businesses, the use of free labor in order to achieve goals. You have to be in a position to communicate with interested volunteers, and to stay connected with existing volunteers. However, with the other commitments on your agenda you aren’t available all day to handle phone calls from volunteers. A nonprofit call center is your solution.
Freeing up your time to focus on running the nonprofit
You have a lot to tend with as a manager of a nonprofit organization. From grant writing to handling volunteer projects, you need to stay on track with your commitments to ensure your nonprofit is fulfilling its mission. The last thing you want to do is spend all of your day sitting by the phone and answering questions that could be answered by a call center agent. For example, questions like “What are your office hours,” “Where are you located,” and “Can I get a volunteer information packet” are easily answered by a third party customer service rep. Nonprofits are among the most difficult organizations to operate. Delegate your time wisely by hiring a telephone answering service today.
In the world of nonprofit organizations, leaders have lofty goals of helping others. Unfortunately as a business manager you are forced to handle loads of odds and ends from paperwork to financial matters. Answering the phones shouldn’t be one of them. Hire a professional nonprofit call center to tend to your organization’s customer service needs.
