It’s getting to be that time of year again, when the holiday season hits you like a bag full of gifts, and your incoming customer service calls begin to skyrocket. Keeping up with the rush of customers calling in, especially post Black Friday, doesn’t have to be a nightmare. This year, avoid the mayhem by employing a professional answering service to be at the helm of your business. Your customers and your employees will thank you for it.
Your customers won’t all go on holiday just because you do
Now that the Internet has shown people what 24/7 availability means, you cannot possibly shut down your business for the holidays. Your customers expect for someone to be available no matter the day or time, even during the holiday season. If you can’t be there for your customers, they will likely drop your business like a bad habit and find another business that can meet their needs.
By hiring an answering service, customer service representatives are available to take all your calls, answer questions and help your customers with any issues, whether it is Thanksgiving, Hanukkah, Christmas, or New Year’s Day. You name it, the answering service will have you and you customers covered, ensuring you have a happy and satisfied customer base through the New Year.
Even if you’re short staffed, you’ll still have call center agents to have your back
Not all companies close down during the holidays; however, many employees do like to take time off leaving companies short staffed. Many businesses will turn to temp agencies for help. Although this may seem like a viable option, a lot goes in to hiring temp workers. Hiring temp staff involves interviews, training days and supervision.
Skip the hassle and connect with a credible answering service provider. Trained professionals are available 24/7 to handle all of your customer service needs. Give yourself a well-deserved rest this holiday season, while keeping your business in check.
Implementing a holiday answering service is easier than you think
Get the answers you are looking for by researching different answering service providers and find the one that will work best for your business. When searching for a credible service, start by asking the right questions:
- Do they offer short-term contracts or only long-term services?
- Are the answering service agents available during holiday hours and 24/7?
- If you’re out for a holiday, how will the agents forward messages to you? Do they offer SMS text messaging?
- Do they have adequate answering service staff during the holidays to handle the calls?
- Does their pricing structure fit in your budget?
Once you’ve partnered with a professional answering service, you will see the benefits first-hand. But don’t just take advantage of these services during the holidays! Start your New Year off right by utilizing an answering service all year round, and never miss another call! Contact AnswerNow today to see how we can benefit your business this holiday season.