March 2016 | AnswerNow

Customer Service in the 21st Century Has Evolved and Millennials Are the Driving Force

March 2016


Customer Service in the 21st Century Has Evolved and Millennials Are the Driving ForceThe differences between the turns of the 20th and 21st century are striking. Whereas the early 1900s saw the start of the industrial revolution where automobiles were still a novelty, we are now using smartphones to handle our banking and …


Utilize a 24/7 Answering Service This YearA large majority of business relationships that go astray can be linked back to poor customer service. New research reveals that say customer service is important to them when choosing a brand and forming loyalty with it.

Unfortunately, miscommunication and


Improve Your Customer Experience with a HVAC Contact CenterIn every industry today, high quality customer service is a must, and it is no different in the HVAC industry. This is a highly competitive field that is set to experience more than a 9% growth rate through 2019.

With …


7 Situations Where a Disaster Response Call Center is Vital

Customer call centers are sometimes thought of as places that are all business. They need strong and reliable disaster response mechanisms in place in order to be effective.

They can include a general air of professionalism that’s provided by well-trained, …


Why Your Business Needs an After-Hours Answering Serivce

Are you missing out on potential business due to not being available after-hours? 24/7 answering service availability is what most customers have come to expect in this instant solution generation.  Do not miss out on another opportunity; consider partnering with …