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Live Virtual Receptionist Services: Do They Matter?

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A 2014 Forbes study revealed that 80% of callers hang up when confronted with voicemail, and that number has probably gone up in the intervening years. Why is this the case? It could have something to do with the fact

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Technology has changed the way many businesses operate, providing new opportunities to connect with and serve customers that weren’t available even twenty years ago. The vast majority of businesses now operate at least some kind of online arm, for example.

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There are several types of businesses that cannot afford to leave their clients hanging. Medical practices are a good example. If patients cannot reach a medical professional with pressing concerns, the result could be disastrous, so medical practices commonly use

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Every organization is only as strong as its communication skills. If you can’t effectively communicate with your customer base they are going to go down the street and work with your competition instead. When clients are unable to contact you …

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We live in an age of instant meals, on-demand entertainment and same day delivery. People and their expectations have evolved to come to expect this. They have become accustomed to expect fast results, available customer service and are increasingly impatient.

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Have you ever realized that an untold number of your clients will only ever have contact with your company through your answering service?

Think about that for a minute.

Not only does your answering service act as a vital link …

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is virtual receptionist right for my companyvirtual receptionist is a person who can answer your company’s main telephone from a call center or other facility. He or she can respond to questions about your business, redirect calls as necessary, schedule appointments and much more.

Because …

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the right time to upgrade to an answering servicePersonal contact matters, especially in business. Consider for a minute that roughly 80 percent of business communications are done by phone, and without someone available to keep up with call volume you are missing out on potential clients.

In fact, …

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what to look for in a medical answering serviceAs your medical practice continues to grow, there may come a point where you need to hire additional staff or look at partnering with an answering service to assist your office. Whether this extra support is required to yield your …

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How To Capture Leads with Your Call Center ServiceLead generation is a vital function for any business today. In many industries, generating leads is a necessary first step in the sales process, which means that neglecting lead generation can create a sales slump that could spell disaster for …