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The Phoenix housing market is one of the worst in the country for foreclosures, with over 100,000 vacant homes currently in the valley (source: azcentral.com). That’s 100,000 families who need a new place to live. This means rental properties are …

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It’s a challenging time for call centers. Customers increasingly want their problems solved quickly and automatically via mobile-optimized interfaces, but we’ve found that they also still want human interaction when dealing with issues with their products and services. How can …

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It seems like the holiday season starts earlier and earlier every year. Remember when the kickoff for winter holiday shopping didn’t really start until Thanksgiving weekend and Black Friday sales? Now it seems like retail outlets are advertising for Christmas

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Let’s face it, good communication is an absolute must in today’s modern business environment. This is because effective communication helps all involved maintain productivity and fosters a fluid working environment for everyone participating. No matter whether you are an employer

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A 2014 Forbes study revealed that 80% of callers hang up when confronted with voicemail, and that number has probably gone up in the intervening years. Why is this the case? It could have something to do with the fact

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Technology has changed the way many businesses operate, providing new opportunities to connect with and serve customers that weren’t available even twenty years ago. The vast majority of businesses now operate at least some kind of online arm, for example.

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There are several types of businesses that cannot afford to leave their clients hanging. Medical practices are a good example. If patients cannot reach a medical professional with pressing concerns, the result could be disastrous, so medical practices commonly use

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Every organization is only as strong as its communication skills. If you can’t effectively communicate with your customer base they are going to go down the street and work with your competition instead. When clients are unable to contact you …

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We live in an age of instant meals, on-demand entertainment and same day delivery. People and their expectations have evolved to come to expect this. They have become accustomed to expect fast results, available customer service and are increasingly impatient.

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Have you ever realized that an untold number of your clients will only ever have contact with your company through your answering service?

Think about that for a minute.

Not only does your answering service act as a vital link …