24/7 Bilingual Local Agents
Never miss a call with ’round the clock support. Our agents are highly trained and are all on site and based in the U.S.
Tailor Made Answering Service
Our call services are tailor made to suit your unique business needs. We integrate with your systems and processes.
Virtual Assistant/Receptionist
Offset the cost of full-time staff. We can act as a direct extension of your office, providing schedulig, message taking & more.
Services We Offer
Appointment Scheduling
ScheduleNow can dramatically reduce last minute cancellations and no-shows with our automated appointment reminder services. We offer multi-channel options including live contact, pre-recorded messages, email and even automated text message alerts for the “on the go” mobile customers.
Virtual Assistants/Receptionists
We can act as an extension of your office and be your first line of defense. We offer direct patching to specific departments/person requested, provide FAQ support, scheduling, message taking, and more!
Emergency Response
Emergencies are stressful enough. We offer emergency response answering services that eliminate the worries of maintaining communication and customer service, so you can focus on urgent matters during a disaster.
Event Registration Service
We can handle information requests, send out email reminders, and even set up automated text messaging alerts regarding the event. Online services include live chat management and live online assistance with potential registrants.
Automated Answering Service
AnswerNow’s phone answering services are designed to eliminate the burden of responding to customer inquiries and fulfilling orders in a cost-effective way that maintains the highest level of customer service.
Bilingual Answering Service
Whether you need an answering service, help desk support or emergency after-hours services, we can assist you with all your bilingual needs. Contact us today for more information about our bilingual services.
Help Desk Services
We can provide FAQ support, troubleshooting, customer service, and more. You can include a range of instructions and steps tailored to best suit your particular needs
BPO Service
We offer a full range of BPO services. These tasks include answering calls, handling customer service inquires and assisting with technical issues.
Lead Generation Call Center
Lead generation and capturing is a particular skill that your current staff may not be comfortable handling—or may lack the experience to handle. We can help.
Industries We Serve
For nearly four decades, we’ve been providing expert answering service and call center solutions to a hundreds of businesses across a wide range of industries, from healthcare to big consumer brands.
Our solutions are broad, including standard/custom answering services, bilingual inbound and outbound call management, customer service and support, marketing and sales contact management, 24/7 service, appointment scheduling, overflow and disaster recovery.
- Clinics and Medical
- Manufacturing
- Law Firms & Lawyers
- Real Estate Firms
- Non-profit Organizations
- HVAC | Air Conditioning
- Electricians
- Plumbing Companies
- Small Businesses
- Technology Firms
- Retail
- Wholesale
- Transportation Services
- Sanitation Companies
- Construction Companies
- Education Sector
- Local Government
- Federal Government
Clients Served
Professional and unparalleled service is the reason our clients trust us.
What Our Clients Say
I really appreciate the job that your teams does, and the level of support that they provide. I do not believe that we have ever received a complaint regarding our after hours service, which speaks very highly of you and your teams’ dedication to providing great service to our members! Thanks!
Michele S – Health Insurance Industry
