Do you miss out on potential customers because you are unable to communicate with them in Spanish? If this is the case for your business, it is not all that surprising. The U.S. has the world’s second largest Spanish-speaking community, after Mexico.
If you’re already missing leads due to the language barrier, imagine how many more your business will continue to lose over time. It’s important for the growth of your business to adapt to an increasingly diverse customer base. Read on to find out how you could benefit your business by partnering with a bilingual answering service.
Grow Your Business
When you decide to work with a bilingual answering service, you instantly expand your ability to serve your customers and potential customers. A bilingual answering service has the ability to offer your business multiple solutions, including but not limited to, virtual reception, after-hour support, help desk services, order processing and much more!
Improve Your Customer Care
Speaking with a customer service representative that doesn’t speak your native language can be very frustrating. If not adequately helped, many customers may hang up the phone feeling as though their time was wasted. A bilingual answering service staff can take care of this for you by offering better customer service to your Spanish-speaking clientele. They can simplify calls and resolve customer issues easier and quicker.
Competitive Advantage
A lot of companies can’t afford to hire on additional staff to handle their bilingual customer service needs, but with a bilingual answering service, you will only spend a fraction of the cost. By spending the additional dollars to provide bilingual services to your customers, you will ultimately create a competitive edge on your competition. This will help to increase brand loyalty and boost sales for your business.
When taking these items into account, it only makes sense to partner with a bilingual answering service. At AnswerNow, more than 60% of our staff speaks fluent English and Spanish and are available 24/7 to handle all of your bilingual needs. To find out more information about our bilingual answering service and how we can benefit your business, contact us today!
