There are many reasons why you should consider outsourcing your call centers — and more specifically, outsourcing them to Phoenix, Arizona. But for now, let’s cover just three of the main reasons why you should consider taking the leap and hiring a virtual answering service based in Phoenix.
#1. Easy access to bilingual operators
Over the past few decades, the percentage of people in the United States who communicate in a language other than English has risen steadily. It’s very likely that this trend will continue, and your medical practice should be prepared to treat patients who can’t speak English fluently, or those who prefer to receive medical care in a different language.
Hiring full-time bilingual staff can be very costly, but a call center based in Phoenix can offer a solution. A large percentage of people living in Phoenix are bilingual, most of whom speak Spanish.
A virtual answering service from Phoenix will most likely work with bilingual operators who can communicate with your patients easily. In many cases, it can be difficult for patients who don’t speak English well to feel comfortable while discussing their medical care over the phone. But thanks to this feature, you will quickly improve your service for patients who need bilingual services.
#2. Safer during a natural disaster
Phoenix is known for being located in an area with a very low risk for natural disasters. If you’re wondering how this could possibly benefit your medical practice, the answer is easy: by choosing an answering service located in Phoenix, you will ensure that your call center won’t be affected by natural emergencies often.
When you’re running a medical practice, it’s important to have an emergency preparedness plan in place. Emergencies and natural disasters can happen at any time, and they can cause costly interruptions to your usual services. These interruptions can be distressing for your patients, and they may find alternative solutions if they can’t reach you.
A virtual answering service can’t prevent or predict natural disasters, of course. But hiring a Phoenix-based call center will ensure that your operators will be in a safe location where they can keep working even when your practice can’t. So even if you’re facing technical difficulties, patients will be able to communicate with your practice easily and find answers to their inquiries.
#3. Find an affordable way to improve your practice
Outsourcing your phone calls to Phoenix also offers a great way to reduce your costs while still improving your day-to-day operations. Setting up an on-site call center is very expensive — in fact, even large healthcare organizations often can’t cover the costs of a fully on-site call center. Doing this would involve hiring numerous full-time employees and training them, which simply isn’t possible for most medical practices.
But when you outsource your call center, you gain the opportunity to work with a team of devoted, professional, and highly-skilled customer service operators who are able to cover your patients’ needs. As a result, your patients’ satisfaction will increase and it will be easier for your practice to thrive and function better.