Phoenix, Arizona, probably isn’t the first place that comes to mind when you think of natural disasters. The city has a privileged geographical position that protects it from many natural disasters, such as earthquakes, hurricanes, wildfires, and tsunamis. That gives the city an advantage when it comes to business planning and disaster preparedness.
But how can this help your own medical practice? Keep reading to find out about the benefits of call centers based in Phoenix.
Should you invest in emergency preparedness in Phoenix?
If you’re operating your medical practice from a different part of the country or even inside the state of Arizona itself, using a Phoenix-based call center can be a smart choice. Other parts of the state have a higher risk of natural disasters, such as wildfires, monsoons, hurricanes, tornadoes, heat waves, flooding, and even dust storms.
Of course, that doesn’t mean that Phoenix is totally immune to natural disasters. For example, heat waves can happen during the summer. But even under these conditions, the electrical system in the city is well prepared for high temperatures and continues to function even during the hottest days. As a result, businesses can continue to operate even under harsh climate conditions.
Healthcare providers who work in other areas can outsource services such as call centers from Phoenix-based companies, which allows for greater safety and peace of mind during natural disasters. That way, even if your own practice is located in a place that is currently dealing with an emergency, your patients will always be able to communicate with your office easily.
Having a disaster preparedness plan in place is important for any business, including medical practices. Statistics show that it can be very difficult for businesses to recover financially from an emergency situation, but there are many things you can do to prepare beforehand.
One of the great benefits of outsourcing your call center to a safer place — such as Phoenix, AZ — is that you won’t have to worry about an interruption in your customer service if an emergency strikes.
The benefits of an answering service during emergencies
Call centers are incredibly useful. Through a call center, operators will be able to take phone calls, answer inquiries, schedule or cancel appointments, provide information, and keep your patients updated on any relevant information.
During a natural disaster, it’s very likely that patients will need to communicate with you. If they’re unable to do so, they may find themselves seeking a different provider or going to a new medical practice. But by basing your call center in Phoenix, you will ensure that remote customer service operators will continue to work hard to keep everyone updated — even if your office is closed temporarily, or need to modify your working hours to adapt to the circumstances.
Additionally, a remote answering service will continue to provide customer service even if your electrical power or phone lines are damaged during the emergency. Operators will also be able to modify appointments to give you and your staff time to deal with the circumstances, allowing you to fully focus on your on-site responsibilities.