Great customer service is critical in today’s day and age. If you cannot provide high quality customer service to your customers, they will find someone who can.
One of the most vital customer service roles in offices today are receptionists. This role is so crucial because receptionists are the first point of contact and set the tone for the whole customer service experience with your company.
Here are three reasons why you should consider partnering with a virtual reception service:
Increase Productivity
Do you and your staff have a lot on your plates and not enough time in the day to complete everything that needs to be done? With the help of a virtual receptionist service, you will no longer have to be tied to your desk or phone all day.
Representatives can handle your incoming calls for you; they can answer questions and prioritize issues based on urgency, while making sure all messages get sent to the appropriate department. You can receive messages via email or SMS text – whichever is most convenient for you and your staff.
Great Customer Service
Instead of sending your calls to voicemail when you are unavailable or having your customers wait on hold, make a great first impression every time! Customer service representatives can answer your phones quickly and professionally so you never miss a call. Knowledgeable representatives are trained on your business and how you want your calls handled which means you will have seamless customer service no matter who is answering your calls.
Flexibility
It won’t matter how great your product or service is if you struggle to answer your phones. By working with a virtual receptionist service, you ensure that your customers always get an answer regardless of when they call. You won’t have to worry about staffing a receptionist in the evenings or on the weekends, and a virtual reception service never takes a break, calls out, or goes on vacation. Agents are available 24/7 to assist your customers.
At AnswerNow, we can help you with creating a custom solution to fit all of your business needs. Whether you need a virtual receptionist to greet your customers and transfer them to the appropriate person or just need one to provide a professional presence for you during your after-hours, AnswerNow can be there to help.
