Now that we are approaching the end of 2015, we thought it would be nice to compile a list of our most viewed blog posts for the year. It’s a great way to look back at what really resonated with our readers and celebrate the topics they really enjoyed!

 Here are the 5 most visited blog posts we published in 2015:

1. 4 Ways to Structure Your KPIs for Improved Customer Experience

When it comes to running a successful business, the key goal that you should strive to achieve is pleasing your customers. After all, with satisfied customers comes increased loyalty and enhanced profit levels. To ensure that a superior customer experience is obtained, it is vital that your KPIs are structured in a way that enables this to happen. This means you may need to switch some of your focus away from internal KPIs — sales and productivity — and start gearing some of your focus externally. Here’s a quick look at four tips for structuring your KPIs in a way that will allow an improved customer experience to be achieved.

2. Prepare Your Call Center for the Future

It’s a challenging time for call centers. Customers increasingly want their problems solved quickly and automatically via mobile-optimized interfaces, but we’ve found that they also still want human interaction when dealing with issues with their products and services. How can your customer service center best serve its customers moving forward in an ever-increasing prevalence of mobile technology use?

3. How to Determine when it’s Time to Hire a Call Center

As a business owner or institution, there are many instances where things can balloon out of control. As your company continues to grow, you may or may not have adequate staffing to handle your call volume, and the thought of using a call answering service seems very attractive. How do you know when it’s time to hire a call center to meet your needs? Here are a few indicators.

4. 3 Ways to Increase Happiness (and Productivity!) In Your Call Center

Achieving customer satisfaction is no easy feat for a contact center service. It takes perseverance and the ability to see things objectively in order to make the right changes. If you’ve done all that and your customers are happy, now it’s time to consider your agents. Are you doing everything you can to help your contact center agents feel satisfied in their positions?

5. Want to Keep Customers Happy? Invest in a Live Answering Service

Live answering services are not a luxury – they’re a necessity! By cutting cost in customer service and opting for an automated answering system, you may actually be setting your business or medical practice up for the long-term failure. More and more people are realizing that saving a few dollars with an automated answering system is actually costing them far more in the long run.

We hope you enjoyed looking back on the past year. If you’re in need of a live answering service and are interested in hearing more about our services, contact us today to receive a custom quote!