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The Importance of Clear Communication

Let's face it, good communication is an absolute must in today's modern business environment. This is because effective communication helps all involved maintain productivity...

Live Virtual Receptionist Services: Do They Matter?

A 2014 Forbes study revealed that 80% of callers hang up when confronted with voicemail, and that number has probably gone up in the...

Why 24 7 Call Centers Are Good for Business

Technology has changed the way many businesses operate, providing new opportunities to connect with and serve customers that weren't available even twenty years ago....

How Businesses Can Benefit From a 24 7 Answering Service

There are several types of businesses that cannot afford to leave their clients hanging. Medical practices are a good example. If patients cannot reach...

Live receptionist services – Can this really save your business, money?

Every organization is only as strong as its communication skills. If you can't effectively communicate with your customer base they are going to go...

How a Good Answering Service Can Increase Customer Retention

We live in an age of instant meals, on-demand entertainment and same day delivery. People and their expectations have evolved to come to expect...

How Relevant is the Call Center to your Overall Business?

Have you ever realized that an untold number of your clients will only ever have contact with your company through your answering service? Think about...

Is a Virtual Receptionist Right for My Company?

A virtual receptionist is a person who can answer your company's main telephone from a call center or other facility. He or she can respond...

What To Look For in a Medical Answering Service

As your medical practice continues to grow, there may come a point where you need to hire additional staff or look at partnering with an...

How To Capture Leads with Your Call Center Service

Lead generation is a vital function for any business today. In many industries, generating leads is a necessary first step in the sales process,...
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