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Answering Service Tips: How to Cut Down Your Hold Time

It’s a good bet that whoever coined the term “patience is a virtue” never had to wait in line. In this article we explore...

4 Skills You Gain By Working in a Call Center

Your professional career depends on the many skills you learn along the way. By working as a call center agent, you gain several skills...

Reduce No-Shows in Your Medical Practice

Do you start off the day with a full schedule, and then before you know it, you have major gaps due to no-shows? A...

Does Better Customer Service Help You Retain Customers?

Have you been thinking about contracting with an answering service to boost customer service? Are you wondering if better customer service would really help you attract...

What to do When Your Practice is Drowning in Customer Service Calls

Your patients are your bread and butter, but handling their needs efficiently can be a tricky endeavor. You need to have a system in...

3 Business Processes Companies Are Outsourcing

In today’s fast paced world, everyone expects quick responses with 24/7 accessibility. Some businesses have mastered the day-to-day operations that are necessary to maintain...

Stop Making These Common Customer Service Mistakes

As much as every customer service agent would love and be grateful for a compliment, most callers don’t always give kudos. Callers may appreciate...

3 Ways to Spot a Bad Call Center

We often discuss what qualities the best call centers offer, which can be an excellent guide for companies trying to find a new provider...

How to Find a Reputable Medical Answering Service

Answering services are common for a variety of businesses, but medical clinics require something more. The answers to these three questions are critical to...

Why You Should Consider Live Answering Services

While both live and automated systems are used today, one may be a better option for your business than the other. Deciding which service...
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