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Live answering services for your 24/7 business

Trying to offer around-the-clock customer service can be a big challenge when you are running a small or medium sized business. Thinking about setting...

4 Benefits of offering 24 hour customer service

Unless you work in a field that offers emergency services, you may have never thought of offering 24-hour customer service. And if your business...

4 Reasons why your client retention may be suffering

One of the primary goals of any business owner or manager is to attain a high level of customer retention. Regardless of which market...

Traditional business models in light of the 24 hour call center

For business owners or managers who run traditional businesses, it can be a bit more difficult to accept the need to incorporate modern technologies...

The now generation and 24 hour service

Depending on the type of business you run, it may be difficult to grasp exactly why you need to offer 24/7 service to your...

How call centers can help your business in the age of contactless service

In recent years, technological advancements have revolutionized the field of customer service. Customers have shifted their expectations from having to wait hours on hold...

3 reasons why an answering service helps manage your call flow during the holidays

For many people around the world, the holidays are usually one of the best times of the year. Regardless of the country that you...

Choosing a good call center — and why going cheap can cost you more in the long run

So you have finally decided to take the next step to improve your business’ customer service — you’re going to take the plunge and...

How answering services help you handle overflow call volume

We all know the scene: a busy office with staff running everywhere from one task to the next, trying to take care of every...

Why sales lead conversion is tied to speed of response

Your lead conversion rate, also known as sales conversion rate or lead-to-customer rate, is the percentage of leads that your business turns into actual...
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