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3 Surprising Businesses who need an answering service

Let’s be honest: most types of businesses and organizations can struggle when their phone lines are busy. Regardless of which type of business you’re...

Hi-tech customers want instant service

Modern technologies have changed everyone’s lives, even if we’re not always aware of the extent of these changes. And although medicine and healthcare are...

4 ways a virtual receptionist can benefit your business during the holidays

For some businesses, the holidays can be the busiest time of the year. Many people purchase gifts, make home repairs, book travel accommodations, and...

Automated reminders: the money saver that is often overlooked

It’s often repeated that “time is money”, and with good reason. When you’re trying to expand your business, increase profits, and attract new customers,...

3 Reasons why disaster response is critical for medical providers

Depending on the area where your medical practice operates, you could be vulnerable to different types of natural disasters. Certain areas are prone to...

3 reasons why answering service scripts kill customer service and hurt retention

It’s not uncommon for businesses to create a phone call script for their customer service agents to follow. There are many different opinions on...

5 Customer Service Tips for a multicultural client base

Modern technologies such as the telephone, the internet, and social media have rapidly globalized business and other ventures. A few decades ago, a small...

7 Tasks to outsource to an answering service

It can be easy to think that virtual answering services and call centers will simply answer your calls. After all, it’s in the name,...

Virtual receptionists: Are they the future of businesses first point of contact?

When someone decides to contact your business, who is the first person they encounter? Do they have to call your front desk staff, send...

The impatient consumer and the 24hr call center

Mobile phones, internet shopping, and social media have definitely changed the business world in just a short period of time. Once upon a time,...
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