If you run a heating, ventilation, and air conditioning company (also known as an HVAC company), you might have never thought about all the benefits that an answering service can have for your business. This is also true for plumbing companies.
Many HVAC and plumbing companies are small businesses with limited staff and resources, but that doesn’t mean that you can’t offer top-notch customer service to each of your clients. When a customer calls your HVAC company, it’s very likely that they need an emergency repair service or that they require your services to improve their home. Under these conditions, having a warm and friendly voice personally answering each phone call can make customers feel like they’re being taken into account and their needs will be taken care of.
In the home heating and refrigeration business, you need to be prepared to take calls 24/7. An HVAC answering service can provide operators who will work diligently from different time zones to make sure that no phone call goes unanswered, even when your on-site staff is resting. Operators can transfer urgent calls to on-call staff, and they can also take messages or schedule appointments.
If you have an HVAC or plumbing company, you might not have the resources to hire an on-site receptionist. If your clients try to reach you and run into a dead phone line, they’ll probably turn to a different company that can answer their concerns 24/7. And just like in any other business, you can’t afford to lose customers because of that.
Our HVAC answering service will allow you to be available all day, everyday. You can determine how each type of phone call will be handled, which phone calls need to be transferred to on-site staff, and which customers need to set up an appointment with one of your technicians. This can be done thanks to your new call center’s scheduling service.
A virtual answering service can also help your business thrive during the busiest of times. Maybe a snow flurry or a heat wave create an increase in phone calls and inquiries which your on-site staff isn’t able to handle on its own. Or maybe it’s the holidays, and you only have a couple of technicians on-call while the rest of your staff gets some well deserved rest. No worries! Virtual receptionists will be able to make sure that no call goes unanswered. Additionally, they’ll be able to set up every appointment, handle collections, take messages, and reschedule cancellations. This will allow your on-site staff and technicians to focus all the efforts into caring for your customers.
Having a virtual reception can also help you improve your customers’ overall experience with your business. It’s no secret that customer service is one of the leading factors in a business’ success. Having happy customers is one of the safest ways to ensure that they’ll not only return to your business, but that they’ll also refer their friends and acquaintances to you.
When you hire an HVAC or plumbing answering service, you’ll be making sure that your customers have a positive experience from the moment they first call your business to schedule an appointment or make an inquiry. Virtual reception operators are already fully trained, professional, and capable of providing customized attention to each client. Each time a customer calls your business, they’ll have their call taken by a warm and professional voice that will be able to provide the best customer experience.
In addition to this, a virtual call center can help your business reduce costs and work more efficiently. Hiring and training new employees requires time and money, and it can make your business run slower while each employee adapts to their new position. But with an HVAC answering service, you’ll be hiring operators with plenty of previous professional experience who simply need to know some basic information regarding your business before they can get to work. You won’t have to go through the time-consuming process of advertising for a position, reviewing each resume, and interviewing possible candidates.
Thanks to these virtual assistants, your on-site staff will have a lighter workload and they’ll be able to devote their full attention to other tasks. At the end of the day, you’ll have happier on-site staff, a team of professionals picking up each phone call, and satisfied customers. Your new call center will also be able to carry out other tasks to optimize your business’ day-to-day functioning; from making sure your appointment schedule is always up to date, to handling collections and providers, an HVAC or plumbing answering service can be a great way to increase your profits without going over budget.