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8 Customer Service Tips from Industry Experts

We'll cover 8 customer service tips and quotes from industry leaders that will hopefully inspire you to improve your customer service this year. Many businesses...

3 Reasons to Consider a Virtual Reception Service

Great customer service is critical in today’s day and age. If you cannot provide high quality customer service to your customers, they will find...

Call Centers for Nonprofits

When working with a nonprofit organization, you have a lot on your plate. You are responsible for managing a group of individuals, applying for...

It’s a New Year: Is it Time for a New Call Center?

Happy New Year! It's time to look back at the positives and negatives of the past year, but more importantly, focus on achieving more...

5 Tips to Better Customer Service

How does your business handle customer service? Do you have a set procedure for dealing with incoming calls, or do you operate on the fly?...

The Best of 2015- The 5 Most Popular Answering Service Blog Posts

Now that we are approaching the end of 2015, we thought it would be nice to compile a list of our most viewed blog...

Answering Service Tips: How to Cut Down Your Hold Time

It’s a good bet that whoever coined the term “patience is a virtue” never had to wait in line. In this article we explore...

4 Skills You Gain By Working in a Call Center

Your professional career depends on the many skills you learn along the way. By working as a call center agent, you gain several skills...

Reduce No-Shows in Your Medical Practice

Do you start off the day with a full schedule, and then before you know it, you have major gaps due to no-shows? A...

Does Better Customer Service Help You Retain Customers?

Have you been thinking about contracting with an answering service to boost customer service? Are you wondering if better customer service would really help you attract...
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