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What to do When Your Practice is Drowning in Customer Service Calls

November 27, 2015

Your patients are your bread and butter, but handling their needs efficiently can be a tricky endeavor. You need to have a system in...

3 Business Processes Companies Are Outsourcing

November 16, 2015

In today’s fast paced world, everyone expects quick responses with 24/7 accessibility. Some businesses have mastered the day-to-day operations that are necessary to maintain...

Stop Making These Common Customer Service Mistakes

November 12, 2015

As much as every customer service agent would love and be grateful for a compliment, most callers don’t always give kudos. Callers may appreciate...

3 Ways to Spot a Bad Call Center

November 5, 2015

We often discuss what qualities the best call centers offer, which can be an excellent guide for companies trying to find a new provider...

How to Find a Reputable Medical Answering Service

October 29, 2015

Answering services are common for a variety of businesses, but medical clinics require something more. The answers to these three questions are critical to...

Why You Should Consider Live Answering Services

October 27, 2015

While both live and automated systems are used today, one may be a better option for your business than the other. Deciding which service...

3 Reasons You Should Be Thinking About Hiring An Answering Service For The Holidays

October 22, 2015

It’s getting to be that time of year again, when the holiday season hits you like a bag full of gifts, and your incoming customer...

4 Significant Costs You Can Avoid with an Answering Service

October 19, 2015

Businesses choose to work with answering services for numerous reasons, but one of the biggest reasons is to help them cut costs. You can...

To Hire or Not To Hire A Bilingual Answering Service

October 15, 2015

Deciding whether or not to hire a bilingual answering service is not a difficult decision. The United States is home to the second largest...

5 Customer Service Tips For Call Center Agents

October 8, 2015

When operating a business, one of the most important aspects of your business model relies on how well your customer service is delivered. Your agents...

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