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Why is a Call Center Important for Non-Profits?

Non-profit organizations rely on donations to keep them going throughout the year. Having the right protocols and tools in place for maximum productivity and...

Want to Keep Customers Happy? Invest in a Live Answering Service

Don’t Just Scrape By Live answering services are not a luxury – they’re a necessity! By cutting cost in customer service and opting for an automated answering...

3 Advantages of a Call Answering Service for Educational Institutions

The educational environment has a number of activities going on at one time. With so many variables at play, it can become overwhelming to process...

4 Ways Your B2B Company Can Benefit from Call Center Services

Managing a B2B sales environment takes skill and the right resources to handle day-to-day operations. Utilizing an answering service can help streamline your processes...

3 Industries You Wouldn’t Expect That Need Call Center Solutions

It's expected that emergency services and medical service centers provide 24-hour telephone coverage. However, there are a few industries that aren’t fully utilizing their...

How to Hire and Recruit for Your Call Center on a Budget

Call center hiring on a shoestring budget? It may sound like a pipe dream, but with a few tips from AnswerNow, you can make...

3 Questions to Improve Your Call Center This Year

A well-managed call center is one of the most valuable tools for relationship building. However, improperly managed call centers pose substantial risks for damaging...

Optimize Your Call Center for the Know-it-all Customer

Is your in-house call center helping you build relationships or driving a wedge between you and your customers? The relationship between “sellers” and “buyers” has...

4 Ways to Structure Your KPIs for Improved Customer Experience

When it comes to running a successful business, the key goal that you should strive to achieve is pleasing your customers. After all, with satisfied...

5 Steps to Resolving Anger with a Customer

Customer service centers are designed to handle a large volume of customer phone calls efficiently and professionally. As an agent, your primary job is...
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