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How a Good Answering Service Can Increase Customer Retention

We live in an age of instant meals, on-demand entertainment and same day delivery. People and their expectations have evolved to come to expect...

How Relevant is the Call Center to your Overall Business?

Have you ever realized that an untold number of your clients will only ever have contact with your company through your answering service? Think about...

Is a Virtual Receptionist Right for My Company?

A virtual receptionist is a person who can answer your company's main telephone from a call center or other facility. He or she can respond...

What To Look For in a Medical Answering Service

As your medical practice continues to grow, there may come a point where you need to hire additional staff or look at partnering with an...

How To Capture Leads with Your Call Center Service

Lead generation is a vital function for any business today. In many industries, generating leads is a necessary first step in the sales process,...

The Top 5 Answering Service Blog Posts of 2016

In 2016 we’ve produced over 35 blog posts. Since you might have missed a few, we’ve decided to gather a list of our most  viewed...

3 Reasons a Bilingual Answering Service is Necessary for Your Business

If you’re looking for a way to reach more customers with your business, you can start by embracing the fact that English is not...

How Property Management Companies Benefit from Call Centers

The best property management companies know that the whole staff always needs to be ready for anything. After all, you might be the first...

7 Alarming Customer Service Stats on Customer Retention

When operating in a customer service environment, knowing your customer and how to retain them is key. With so many different options available to...

The Changing Landscape of Medical Customer Service

Modern medicine has some strange paradoxes. Physicians are genuinely eager to help people, but they’re busier than ever, some seeing as many as 15-20...
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