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Why Your Business Needs a Disaster Response Plan

September 14, 2015

Regardless of where you live, there is a good chance your geographical region has its own brand of natural disasters. Although you may think...

4 Benefits of Working in a Call Center

September 11, 2015

Forget what you’ve heard about sweaty boiler rooms full of desperate cold callers and fast talking deal-makers who must hit a certain quota of...

How to Instantly Improve your Customer Service Skills

September 4, 2015

When evaluating your communication needs, customer service skills are one of the highest priorities. Why is there such a big push for enhanced customer...

9 Ways to Increase Employee Efficiency

August 27, 2015

The dictionary defines “efficiency” as: the state or quality of being efficient, or able to accomplish something with the least waste of time and...

Focus on Positive Language for Improved Patient Experience

August 20, 2015

There was a time that doctors were considered medical experts with knowledge beyond what the average person possessed. Patients trusted their physician to accurately...

7 Training Methods to Improve Your Call Center Performance

August 17, 2015

One of the worst things call center supervisors can do is nothing. Though it’s easy to tell your team to keep up the good work...

The Best Way to Create Customer Confidence

August 13, 2015

Creating an atmosphere of trust and professionalism for any business starts with confidence. Customers who experience sloppy service when calling into a business are...

How to Avoid Common Customer Service Mistakes

August 10, 2015

One of the best adages of any customer service position is that the customer is always right – even if they aren’t. Customer call agents...

3 Ways Call Center Scripts Can Ruin Your Customer Service Experience

August 6, 2015

A script can be a useful tool in the proper hands. It can tell those new to the customer service industry, or at least...

New HIPAA / HITECH Regulations Have a Significant Impact Text Messaging and Email

August 3, 2015

Over the last couple of years, we have seen explosive popularity and utilization of text messaging among our providers - and for good reason....

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