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Optimize Your Call Center for the Know-it-all Customer

February 15, 2015

Is your in-house call center helping you build relationships or driving a wedge between you and your customers? The relationship between “sellers” and “buyers” has...

4 Ways to Structure Your KPIs for Improved Customer Experience

January 29, 2015

When it comes to running a successful business, the key goal that you should strive to achieve is pleasing your customers. After all, with satisfied...

5 Steps to Resolving Anger with a Customer

January 15, 2015

Customer service centers are designed to handle a large volume of customer phone calls efficiently and professionally. As an agent, your primary job is...

3 Ways to Increase Happiness (and Productivity!) In Your Call Center

January 8, 2015

Achieving customer satisfaction is no easy feat for a contact center service. It takes perseverance and the ability to see things objectively in order...

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