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The History of the Modern Day Call Center

It's one of the oldest methods for providing customer service. The call center has a storied history that starts in the 1950's even though...

Bilingual Answering Services and Why It’s a Must Have

According to the Pew Research Center, Americans are more racially and ethnically diverse than ever before. This trend is predicted to continue with fervor. "By...

Improving Your Bottom Line by Hiring an Answering Service

For a growing and established businesses alike, finding ways to cut costs and boost growth is essential to keeping your company afloat. If you're...

The Business Benefits of Proper Phone Etiquette

We all know that first impressions are important, whether it's an in-person interaction or a simple phone call. This goes double for businesses. No...

The Benefits of Remote Receptionist Services

An answering service can do a lot to alleviate telephone traffic and wasted time in your practice, giving your staff the time they need...

Should Answering Services Do More Than Answer the Phone?

An answering service can do a lot to alleviate telephone traffic and wasted time in your practice, giving your staff the time they need...

Property Management Answering Service Needs

The Phoenix housing market is one of the worst in the country for foreclosures, with over 100,000 vacant homes currently in the valley (source:...

Prepare Your Call Center for the Future

It’s a challenging time for call centers. Customers increasingly want their problems solved quickly and automatically via mobile-optimized interfaces, but we’ve found that they...

Answering Calls During the Busy Holiday Season

It seems like the holiday season starts earlier and earlier every year. Remember when the kickoff for winter holiday shopping didn't really start until...

The Importance of Clear Communication

Let's face it, good communication is an absolute must in today's modern business environment. This is because effective communication helps all involved maintain productivity...
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