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How Property Management Companies Benefit from Call Centers

The best property management companies know that the whole staff always needs to be ready for anything. After all, you might be the first...

7 Alarming Customer Service Stats on Customer Retention

When operating in a customer service environment, knowing your customer and how to retain them is key. With so many different options available to...

The Changing Landscape of Medical Customer Service

Modern medicine has some strange paradoxes. Physicians are genuinely eager to help people, but they’re busier than ever, some seeing as many as 15-20...

Customer Service: Outsource or Keep It In-House?

Businesses of all sizes are constantly working on ways to differentiate themselves from their competitors. One way you can stand out in your industry...

3 Ways that Call Centers Reduce Customer Churn and Save Profits

When developing customer support systems, having the right customer service team in place is one of the most important elements of the process. They...

4 Secrets to Improving Call Center Productivity

Every customer call center can get a little better – or even a lot better. New employees should always be learning methods to improve...

4 Tips for Increasing Sales with Customer Service

Customer service is a given for any business with consumers. However, most businesses fail to realize that well-honed customer service increases sales. Here are...

4 Essential Multicultural Customer Service Tips

Today’s world is globalized thanks to the wonders of technology. We can talk to people from any continent in real-time. We can even use...

The Reasons Why We Love the Call Center Industry

For some people, working in the call center industry doesn’t sound all too stimulating. After all, you sometimes have to deal with customers who...

4 Ways a Help Desk Call Center Can Improve Your Small Business

Help desk call center agents empower small businesses to build strong, long-term relationships. While almost everyone would agree that customer service is mission critical, many...
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