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Is an Answering Service a Luxury or Necessity

June 16, 2018

Consider this: A customer for an internet service provider is facing an error connecting to the internet and has an important project to complete,...

New Expectations: Answering the Phone After Hours

May 12, 2018

Technology has not only transformed the way we live our lives, but it has dramatically changed expectations for service. We live in an era...

The History of the Modern Day Call Center

April 9, 2018

It's one of the oldest methods for providing customer service. The call center has a storied history that starts in the 1950's even though...

Bilingual Answering Services and Why It’s a Must Have

March 11, 2018

According to the Pew Research Center, Americans are more racially and ethnically diverse than ever before. This trend is predicted to continue with fervor. "By...

Improving Your Bottom Line by Hiring an Answering Service

February 19, 2018

For a growing and established businesses alike, finding ways to cut costs and boost growth is essential to keeping your company afloat. If you're...

The Business Benefits of Proper Phone Etiquette

January 24, 2018

We all know that first impressions are important, whether it's an in-person interaction or a simple phone call. This goes double for businesses. No...

The Benefits of Remote Receptionist Services

December 22, 2017

An answering service can do a lot to alleviate telephone traffic and wasted time in your practice, giving your staff the time they need...

Should Answering Services Do More Than Answer the Phone?

November 18, 2017

An answering service can do a lot to alleviate telephone traffic and wasted time in your practice, giving your staff the time they need...

Property Management Answering Service Needs

November 9, 2017

The Phoenix housing market is one of the worst in the country for foreclosures, with over 100,000 vacant homes currently in the valley (source:...

Prepare Your Call Center for the Future

November 9, 2017

It’s a challenging time for call centers. Customers increasingly want their problems solved quickly and automatically via mobile-optimized interfaces, but we’ve found that they...

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