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To Hire or Not To Hire A Bilingual Answering Service

Deciding whether or not to hire a bilingual answering service is not a difficult decision. The United States is home to the second largest...

5 Customer Service Tips For Call Center Agents

When operating a business, one of the most important aspects of your business model relies on how well your customer service is delivered. Your agents...

3 Solutions Your Answering Service Must Offer

When searching for an answering service, there are certain ‘must-haves’ on everyone’s lists:        Professional yet personable customer call agents.        The ability to...

4 Questions to Ask Before Selecting an Answering Service

In an ideal world, businesses would prefer to have every call that comes into their office answered immediately. However, for some businesses with limited...

3 Benefits To Take Advantage of With AnswerNow!

Are you looking for the right call center to handle to your customer service needs? You might be feeling a little overwhelmed with the number...

Why Your Business Needs a Disaster Response Plan

Regardless of where you live, there is a good chance your geographical region has its own brand of natural disasters. Although you may think...

4 Benefits of Working in a Call Center

Forget what you’ve heard about sweaty boiler rooms full of desperate cold callers and fast talking deal-makers who must hit a certain quota of...

How to Instantly Improve your Customer Service Skills

When evaluating your communication needs, customer service skills are one of the highest priorities. Why is there such a big push for enhanced customer...

9 Ways to Increase Employee Efficiency

The dictionary defines “efficiency” as: the state or quality of being efficient, or able to accomplish something with the least waste of time and...

Focus on Positive Language for Improved Patient Experience

There was a time that doctors were considered medical experts with knowledge beyond what the average person possessed. Patients trusted their physician to accurately...
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