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9 Ways to Increase Employee Efficiency

The dictionary defines “efficiency” as: the state or quality of being efficient, or able to accomplish something with the least waste of time and...

Focus on Positive Language for Improved Patient Experience

There was a time that doctors were considered medical experts with knowledge beyond what the average person possessed. Patients trusted their physician to accurately...

7 Training Methods to Improve Your Call Center Performance

One of the worst things call center supervisors can do is nothing. Though it’s easy to tell your team to keep up the good work...

The Best Way to Create Customer Confidence

Creating an atmosphere of trust and professionalism for any business starts with confidence. Customers who experience sloppy service when calling into a business are...

How to Avoid Common Customer Service Mistakes

One of the best adages of any customer service position is that the customer is always right – even if they aren’t. Customer call agents...

3 Ways Call Center Scripts Can Ruin Your Customer Service Experience

A script can be a useful tool in the proper hands. It can tell those new to the customer service industry, or at least...

New HIPAA / HITECH Regulations Have a Significant Impact Text Messaging and Email

Over the last couple of years, we have seen explosive popularity and utilization of text messaging among our providers - and for good reason....

3 Key Personality Traits for Call Center Agents

As hard as it is to admit, not everyone is cut out to be a call center employee. Though most new call center agents can...

4 Strategies to Keep Your Call Center Agents Happy

A theater background isn’t required for a call center job, but sometimes a bit of acting may be required. For instance, even if someone is...

Make Your Customers Happier with These 7 Phrases

Every call center is different in what kind of message their clients want their agents to share and what type of help they can...
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