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The Best Way to Create Customer Confidence

Creating an atmosphere of trust and professionalism for any business starts with confidence. Customers who experience sloppy service when calling into a business are...

How to Avoid Common Customer Service Mistakes

One of the best adages of any customer service position is that the customer is always right – even if they aren’t. Customer call agents...

3 Ways Call Center Scripts Can Ruin Your Customer Service Experience

A script can be a useful tool in the proper hands. It can tell those new to the customer service industry, or at least...

New HIPAA / HITECH Regulations Have a Significant Impact Text Messaging and Email

Over the last couple of years, we have seen explosive popularity and utilization of text messaging among our providers - and for good reason....

3 Key Personality Traits for Call Center Agents

As hard as it is to admit, not everyone is cut out to be a call center employee. Though most new call center agents can...

4 Strategies to Keep Your Call Center Agents Happy

A theater background isn’t required for a call center job, but sometimes a bit of acting may be required. For instance, even if someone is...

Make Your Customers Happier with These 7 Phrases

Every call center is different in what kind of message their clients want their agents to share and what type of help they can...

How to Harness the Power of Your Answering Service

When deciding to work with a live answering service vs. an auto attendant or answering your own phones 24/7, it requires the same or...

5 Things Every Call Center Should Be Doing

Focus on the human touch One of the most obvious advantages to using a call center over an auto attendant is the human factor. People...

3 Misconceptions About Outsourcing Customer Service

If you look at the big picture of outsourcing, we outsource all the time – with great results. Rather than hunting and gathering food ourselves,...
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